Terms & Conditions

Last updated: 24 July 2026

These Terms & Conditions are issued by MarbLayer Pty Ltd (MarbLayer, we, us or our). They govern use of the MarbLayer website and interactive tools and form part of the framework applying to enquiries, quotations, proposals and services supplied by MarbLayer.

A quotation, proposal, accepted scope, invoice, variation and any project-specific written terms issued for a project form part of the agreement with the customer. If a project-specific document expressly conflicts with these general terms, the project-specific document prevails to the extent of the inconsistency.

1. About MarbLayer

MarbLayer Pty Ltd provides handcrafted decorative marble-look wall finishes and related design, consultation, visualisation, estimation and project services.

MarbLayer finishes are decorative surface finishes. They are not natural stone slabs, printed wallpaper or a representation that a finished surface is geological marble unless a project-specific document expressly states otherwise.

2. Website information

Website content is general information only. We take reasonable care in presenting our services, but photographs, samples, concept visuals, descriptions, indicative comparisons and general information do not by themselves form a project quotation or guarantee a particular site-specific result.

Availability, suitability, scope, timing and price are confirmed through the relevant enquiry, consultation, quotation or proposal process.

3. Visualise Your Wall and AI-generated concepts

Visualise Your Wall and any AI-assisted concept feature are design and communication tools. Generated images are illustrative concepts and may differ from the finished work because of lighting, perspective, screen settings, wall geometry, substrate, handcrafted application and other site-specific conditions.

A concept image does not itself create a contractual requirement to reproduce every vein, mark, colour transition or visual detail pixel-for-pixel. The agreed finish direction, approved sample or project-specific written scope is the controlling reference.

4. Preliminary wall measurements

Photo-based and AI-assisted wall measurements are preliminary estimates only. Accuracy can be affected by camera angle, lens distortion, perspective, hidden edges, furniture, openings, insufficient scale references and image quality.

Customers should review any displayed dimensions before submitting an enquiry or accepting a proposal. Final dimensions, quantities and suitability may need to be verified onsite before work, procurement or final pricing is confirmed.

Unless a written project document expressly states that a dimension has been professionally verified by us for final construction purposes, a website-generated estimate must not be relied on as a survey, architectural measurement or regulated building measurement.

5. Enquiries, quotations and proposals

An enquiry is not an acceptance of work. A project becomes binding when the applicable quotation or proposal is accepted in the manner stated in that document and any required deposit or other commencement condition has been satisfied.

Quotations and proposals are based on the information reasonably available at the time. If dimensions, substrate condition, access, scope, selections or other relevant facts differ materially from the information used to prepare the quotation, we may issue a revised quotation or variation before affected work proceeds.

Where an onsite design, measurement or sample consultation is offered, the fee and any credit toward a future project will be as stated when that service is booked.

6. Scope, exclusions and customer responsibilities

Only work expressly included in the accepted quotation, proposal or written variation is included in the project price.

Unless expressly included and lawfully performed within the agreed scope, our decorative-finish work does not include structural work, engineering, demolition, waterproofing, plumbing, electrical work, tiling, asbestos or hazardous-material remediation, major substrate reconstruction, hidden-defect rectification or other regulated work requiring a separate licence or specialist contractor.

The customer must provide safe and reasonable access to the work area and disclose known conditions that may affect the work, including leaks, moisture, structural movement, previous coatings, contamination, concealed services, access restrictions or other relevant defects.

7. Suitability and substrate conditions

A high-quality decorative finish depends on a suitable and stable substrate. Existing walls and coatings may contain hidden defects that are not reasonably visible before work starts. Cracking, movement, moisture, adhesion failure, contamination or other substrate problems can affect the finish and may require additional preparation or specialist rectification.

If an unforeseen condition is discovered, we will explain the issue and any reasonably necessary change in scope, price or timing before undertaking additional chargeable work, except where immediate action is reasonably required to protect people or property.

8. Pricing, GST and payments

Prices are stated as inclusive or exclusive of GST as shown in the relevant quotation, proposal or invoice. The customer must pay deposits, progress payments and final amounts by the dates or project stages stated in those documents.

A booking deposit is credited toward the project total unless the relevant project document states otherwise. If a project is cancelled or changed, any amount retained or additionally payable will be limited to amounts properly chargeable under the agreement and applicable law, including reasonable costs actually incurred or irreversibly committed for the project.

We may pause scheduling, procurement or work where an amount that is due remains unpaid after reasonable notice.

9. Scheduling, access and delays

Dates are scheduled in good faith but may be affected by access, drying and curing requirements, product availability, preceding trades, site readiness, weather, illness, emergencies or events outside reasonable control.

The customer must ensure the work area is reasonably accessible and ready at the agreed time, including arranging any required permissions, building access and coordination with other trades.

10. Variations

A variation may be required where the customer changes the design or scope, measured quantities change, hidden conditions are discovered, additional preparation is required, or circumstances outside the original scope affect the work.

Where practicable, variations affecting price or scope will be described and approved before the additional work proceeds. Urgent protective or safety-related work may be handled separately where immediate action is reasonably necessary.

11. Handcrafted finish variation

MarbLayer finishes are created by hand. Variations in veining, movement, depth, pattern, tone, sheen and texture are inherent characteristics of a handcrafted decorative finish and form part of its individual character.

Samples, reference images and concept visuals establish an agreed design direction rather than an exact repeatable pattern. We will use reasonable skill and care to work within the agreed finish direction, subject to the wall, lighting, substrate, materials and site conditions.

12. Care, maintenance and work by others

The customer should follow any care, cleaning, curing or maintenance instructions provided for the selected finish system. Damage caused by misuse, unsuitable chemicals, impact, moisture intrusion, structural movement, substrate failure, unauthorised modification or work by other trades may not be attributable to the MarbLayer application.

Other trades should take reasonable care around completed surfaces. Repair or touch-up work required because of later third-party work may be quoted separately.

13. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under the Australian Consumer Law.

Where there is a concern with our work, please contact us promptly and give us a reasonable opportunity to inspect the issue and, where appropriate, provide a remedy consistent with your legal rights and the circumstances.

14. Existing conditions, hidden defects and third-party work

We are responsible for performing the work within our agreed scope with due care and skill. Subject to rights that cannot lawfully be excluded, we are not responsible to the extent a defect, delay or damage is caused by a pre-existing or concealed condition that was not reasonably detectable, inaccurate information supplied to us, defective work by another person, building movement, water ingress, defective waterproofing or services, or another event outside our reasonable control.

15. Customer-supplied information, images and files

By submitting photos, plans, drawings or other material, you confirm that you have the right or authority to provide them for the purpose of assessing, visualising, quoting, administering or delivering the project.

You should not submit third-party confidential material or personal information that is not reasonably necessary for the project.

16. Intellectual property

The MarbLayer name, branding, website design, text, original graphics, finish concepts, digital tools and other business materials are protected by applicable intellectual-property laws.

You may use a concept visual or project document we provide for your own project-planning purposes. You must not commercially reproduce, resell, scrape, reverse engineer or republish our proprietary website content or tools without permission, except as permitted by law.

Ownership of third-party trademarks, images, software and materials remains with their respective owners.

17. Project photography

These general terms do not, by themselves, authorise MarbLayer to publish identifiable photographs of a customer or private personal information. Where we wish to use project photography for portfolio, website, social media or marketing purposes, we may seek appropriate permission or use imagery in a manner that does not reasonably identify an individual, subject to applicable law and any project-specific agreement.

18. Electronic communications and signatures

You agree that quotations, proposals, approvals, notices, invoices and other project communications may be provided electronically. Where our proposal system offers an electronic signature or approval function, using that function is intended to record your approval of the proposal and the information shown at the time of acceptance.

You are responsible for reviewing the proposal, confirmed measurements, price, scope and other material terms before approving it.

19. Privacy

Our handling of personal information is described in our Privacy Policy. Use of interactive tools may involve processing by technology, cloud and AI service providers as explained in that policy.

20. Liability

To the maximum extent permitted by law, neither party is liable to the other for loss that is remote, unforeseeable or not reasonably connected with a breach of the agreement.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, personal injury caused by negligence, or any right, guarantee or liability that cannot lawfully be excluded or limited.

21. Events outside reasonable control

Neither party is responsible for delay to the extent caused by an event outside that party’s reasonable control. The affected party should communicate the impact as soon as reasonably practicable and both parties should act reasonably to minimise delay and agree any necessary rescheduling.

22. Complaints and disputes

If a concern arises, please contact us promptly so the issue can be reviewed. Both parties should act reasonably and in good faith to try to resolve a dispute before commencing formal proceedings, except where urgent action or a statutory right requires otherwise.

23. Severability and waiver

If any provision of these terms is invalid or unenforceable, it is to be read down where possible and otherwise severed without affecting the remaining provisions. A failure to enforce a right immediately does not, by itself, waive that right.

24. Governing law

These terms are governed by the laws of Queensland, Australia. The parties submit to the courts and tribunals having jurisdiction in Queensland, subject to any right a consumer has to bring a claim in another forum under applicable law.

25. Changes to these terms

We may update the website version of these terms from time to time. Changes do not retrospectively alter an already accepted project agreement unless the parties agree or the law otherwise provides.

26. Contact

MarbLayer Pty Ltd
Questions about these terms: admin@marblayer.com